Iniard Watch

Thursday, January 05, 2006

Customer Service Cheat Sheet



Customer service of banks, credit cards, phone and utility companies really leaves a lot to be desired these days. Many companies are hiring people in India to answer people’s questions, which usually adds to the confusion of things when you can’t understand someone very well.

Other companies go out of their way to make it very difficult to actually even speak to a person. Most of the time you spend on the phone is listening to their automated messages trying to channel you into the right pre recorded message, or listening to them promote how easy it is to find answers on their website. It is good to have resources on line, but when I call, it is because I need to talk to a person.

I stumbled across a cheat sheet for getting through to actual people at most of the companies you would call. You can find it here. It is interesting to note how difficult some companies make it to actually get to a person. (example: Fidelity Net benefits you have to hit 1, then the # key 17 times!!) It is also noteworthy that there are still some companies that have a human answer the phone directly. I think I will refer to this list next time I need to enlist a new service for anything.

ING, AIG, Sprint, Verizon phone repair, Vonage, XM Radio, and Southwest Airlines are several of the companies with direct to human numbers.

3 Comments:

  • I bet the Iniards hate your guts! good post.

    By Blogger Jason Schneider, at 8:06 PM  

  • great post! i think i will post your link on my blog for this one! i hate calling places... i used to have a helluva time with sprint though... used to make me so mad....sprint cellular...

    glad to see you put up the word verification... has the spam stopped now?

    By Blogger Killired, at 11:00 PM  

  • Thanks Killired.... and yes, the word verification seems to be getting the blog spamming under control. It was starting to get ridiculous.

    By Blogger Jude, at 8:39 AM  

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